As it turns out, the hotel had used temporary workers on the day my headphones went missing, and another guest's iPad also went missing. It seems pretty clear to me that the cleaners were stealing from some rooms, but again - no acknowledgement of this fact from management, and no form of compensation. Overall, a very disappointing experience at what is otherwise a really nice hotel.
UPDATE: After the below incident, the manager did continue to follow up with me, and has since made efforts to replace my lost or stolen goods. The fact that he stuck with following up on this was impressive, and certainly left me more satisfied.
Unfortunately on my second day, a pair of headphones went missing from my room between the morning and when I returned in the evening. I contacted the front desk, and the manager followed up the next day. However, at no point did I feel that he was wiling to accept that it was the hotel's fault this had happened, nor did he offer any form of compensation.
UPDATE 2: Received recovered items back. Very impressed with service.
We really enjoyed our stay! Room was comfortable and quiet. Lots of hot water. Breakfast was great. And, most importantly, the staff - to a person - made us feel welcome and valued. Great job!
Water is soft so the soap never rinsed off. Not sure if there was construction going on but I woke this morning to what sounded like an air compressor or a power generator starting at around 7am. The breakfast Buffett was good and the Hotel is very clean. Just not sure about the water and the early sounds of construction....
The hotel overall is quite nice. Nice rooms, good location, good breakfast and fantastic staff at the breakfast.
Comfortable beds, good breakfast, and friendly staff. However, our room was never cleaned during our stay, which was 5 days. The lady would just hand us towels and toilet paper, then she would leave. (Ha-ha!)
___
We always stay at embassy suites when traveling. This particular one is Great for a single stay over for long trips but this one has no hot tub at the pool and 1 of the 2 elevators was broken. Great outside fireplace area though. Kept us warm and it's 30 something outside tonight.
Embassy Suites Jackson North Ridgeland is a US Lodging based in Ridgeland, Mississippi. Embassy Suites Jackson North Ridgeland is located at 200 Township Ave, Ridgeland, MS 39157, USA.
Please contact with Embassy Suites Jackson North Ridgeland using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Embassy Suites Jackson North Ridgeland opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
Find Lodging in Ridgeland