This place is great. If you are not a geek, it can be a little scary. The sales reps are themselves geeks, and they are professional and courteous. Very knowledgeable about the different devices, programs, and plans.
I had the exact same issue. I went to the Apple Store today in Ridgeland, MS. I made sure I made an appointment and entering the store, none of the 5 employees standing at the door did not greet me. I had to ask for help. No one introduced themselves to me, no smiles, nothing more than, "Go stand in that line there". The second person I met after standing in line confirmed my appointment, but still no greeting or introduction of themselves. When I showed the girl that my iPad was bent, she gave me a strange look, like I wasn't the first person to bring the ipad in like this. The gentleman that came up to help me, said I had two options. With apple car they would replace it for $49.99 plus tax or I could purchase a replacement for $449.00. I don't have apple care, so i had only one option...buy a new one. The gentleman said they do not repair these items. Terrible customer service and an even worse product. So many people and so many issues. Apple has really lost all credibility with me. I switched to android two years ago, with 0 issues. I'm completely done with apple at this point, not because of the problem with the product, but because I have had nothing but terrible experience with their customer support. They don't take of their customers, nor seem concern with retaining them.
After waiting 4 days for Genius Bar appointment, I checked in early for a 5:45 appointment but wasn't helped until after 7:00 (despite checking in twice more). Received less than 10 minutes of help, stating they couldn't fix the phone until battery completely died. What happened to Apple service? Why couldn't they tell me on the phone that neither Best Buy nor Apple can actually fix a dying phone?
Awesome customer service! All sales associates were very friendly and knowledgeable! if you make an appointment you can get in and out fast! Highly recommend going here for any service and Apple products!
Phone died and wouldn't restart all day. Waited 30 minutes on hold to get an a Genius Bar appointment 4 days later. Was told to go to Best Buy for sooner help. Went to BB where I was told they can't fix battery issues.
BEST service!!! I’m not really sure why there are so many one star reviews!! This place is amazing and if I ever need anything I WILL be back. They had our problem resolved QUICK!!! We made an appointment and walked right in.
Apple Renaissance At Colony Park is a US Electronics Store based in Ridgeland, Mississippi. Apple Renaissance At Colony Park is located at 1000 Highland Colony Pkwy, Ridgeland, MS 39157, USA.
Please contact with Apple Renaissance At Colony Park using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Apple Renaissance At Colony Park opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
Find Electronics Store in Ridgeland