Extremely poor customer service. The sales reps were more interested in talking to each other than helping me. When I finally got a word in (after waiting for them to finish talking about clubbing), they were impatient and inattentive. I tried on three different pairs of shoes and none of them were in the size I asked for. Then when I was leaving, they started laughing because I didn't buy anything. I'd much rather take by business elsewhere to place that actually works for the sale.
My husband ordered a pair of shoes on Saturday the 19th of February. He was told that when his shoes were delivered he would be notified. Well we track all online purchases to make sure we know where our money is. So we check the tracking number today and it say the shies were delivered on Tuesday. So we go to Finish Line and the young man (who also told me he was the manager ) says the shoes are not there. So i show him the tracking information and he says that's not this store we don't have your shoes. I said okay just refund my money here is the receipt. He says No we don't have your shoes and I'm NOT gonna refund and money. At this point I'm a little agitated. So I tell him somebody is going to either produxe these shoes or refund my money. He walks away like I'm not there. So i call customer service to file a complaint and immediately he hands my husband a open box with his shoes. How convenient. But why is the bix open? How are the shoes behind the counter and not in the stock room with all the other shoes? How are you telling me the person who signed for my shoes is not an employee of Finish Line? But you are conveniently the manager? I smell a theif. This is not over in my book but I most definitely won't be doing any more business with Finish Line. So today is Saturday the 25th of February. I called the store manager to let her know what happened and now I get why te employees are rude as hell. The store manager is also RUDE. The manager nor the customer service department seems to care about poor customer service. I WON'T BE DOING ANY MORE BUSINESS WITH THEM.
Awful service the young man that helped me was very immature..
Finish Line is a US Shoe Store based in Ridgeland, Mississippi. Finish Line is located at 1200 E County Line Rd Suite 225, Ridgeland, MS 39157, USA.
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